The newsdesk

Chat all hours, email for account matters, private channels for VIPs. Choose the fastest line.

24/7 live chatOn every page of the site; the typical response takes under 2 minutes.

Emailsupport@luckyboom2.net takes account questions and formal requests.

VIP channelsPrivate WhatsApp and Telegram channels and a named personal manager, for VIP players alone.

Before you write

Write from the email address your account was opened with and the desk can find you in seconds. The system recognises that address for KYC documents, self-exclusion and closure requests.

State your account email and give a one-line description of the question.
Planning a withdrawal? Complete KYC first; accounts with verification pending are handled later.
Requests are reviewed within 2 business days; once approved, timing follows your payment method.

Requests accepted only from your registered email

Self-exclusion, active within 24 hours, minimum 6 months.
A cooling-off period of 7 days.
Permanent closure of the account.
Password recovery: the reset link on the login page is mailed to your registered address.

VIP status match

VIP elsewhere? Send live chat or support@luckyboom2.net a screenshot of your status and we will carry it over, so you need not rebuild your record.